Hilary's Vanity - Gothic Clothing, Apparel, Leather Jackets, Dresses, Trousers

Frequently Asked Questions

Q: I have never ordered from Hilary's Vanity before. Can I be confident of the quality?
At Hilary's Vanity, we pride ourselves in using only the highest quality materials and manufacturing standards. Once you have purchased and worn our products, you will know they are well-made with solid stitching, and good workmanship. We also use heavier PVC than most other brands on the market. Please see our testimonial page to read what some of our customers have to say!

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Q: How do I order products from Hilary's Vanity?
You can place your order on-line through our automated and secure shopping cart. We accept all major credit cards (Visa, MasterCard, American Express and Discover). For your convenience, we also accept payment via PayPal.

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Q: What is the difference between PVC, Pleather, and Leather?
PVC has a very shiny, almost mirror like appearance. It is a manufactured fabric. Pleather is a type of synthetic fabric made of polyurethane film, is semi-shiny to non-shiny, and is an animal-friendly (vegetarian) alternative to leather. Leather is a high-quality animal skin material, supple, comfortable and durable. Hilary's Vanity fine leather products use a variety of Napa leathers and Textured leathers.

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Q: What is the difference between Napa leather and Textured leather?
Our Napa leather looks and feels smooth, supple and soft. The Textured leather, while also soft, is firmer and has a more pronounced grain, giving the appearance of a subtle pattern in the surface of the fabric.

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Q: How do I clean my leather products?
Use a good quality leather cleaning conditioner. If you plan on having your garment professionally cleaned make use the dry cleaner specializes in leather cleaning for the best results.

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Q: How should I care for my vinyl stuff?
Never wash vinyl in a washing machine or dry it in a clothes dryer. The safest method to clean vinyl clothing and accessories is to wipe them clean with a damp cloth and hang them up to dry use a mild detergent and a damp washcloth. Of course, always test a small area before using detergent on the garment. Never leave your vinyl clothing in a closed car in extreme heat, the vinyl will be ruined.

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Q: How should I care for my pleather items?
Pleather can be hand washed, but always check the label beforehand. A simple and safe method to clean pleather is to surface wash it with a mild detergent and a damp washcloth. Hang it to air dry. Of course, always test a small area before using detergent on the garment.

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Q:�What is the difference between velvet and velveteen?
The velvet we use is a stretch velvet (similar to velour). It has a deeper pile than the velveteen, offering a more plush appearance. Our velveteen is a polyester based, shorter pile fabric with less give (stretch) than the velvet.

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Q: What is the difference between a corset, a waist cincher and a bodice?
Our corsets have solid steel boning and come above the bust line and are usually worn as a fashion top. A waist cincher is a type of corset and begins just below the bust line and ends just below the waist line with solid steel boning. A bodice is a fashion top that may also have boning but does not have the cinching ability of a corset or waist cincher.

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Q: What do I wear a waist cincher with?
Waist cinchers can be worn over almost anything, looks great over a tank top or a blouse. Wear with a dress, skirt or pants for a more pronounced feminine shape to your outfit. It can also be worn alone as an intimate piece of apparel.

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Q: How do I know what size corset I wear?
A corset is sized unlike any other womens top, it is based on you waist measurement. If you regularly wear a corset and know that you can cinch your waist by more than 4", please order the appropriate size. Otherwise we recommend 4" down for waist reduction, also take into consideration how wide you want the gap in the back to be. All of our corsets and waist cinchers have privacy panels. There is no right or wrong, it is personal preference. Please feel free to email us with any questions.

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Q: Can't I just wash something that is marked "Dry Clean Only" if I am really careful?
No. Following the care instructions on the label keeps your garment wearable! There's a good chance it will be damaged or disintegrate in the washing machine!

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Q: How do I care for clothing that has spikes, rivets and grommets?
Removing all straps or other accents that can be removed is a great idea. Make sure to have all zippers zipped, buttons buttoned and snaps snapped. Wash garments delicately in cold water. If possible, try using dark-colored material detergent, such as Woolite. Mend any material that may be strained by the weight of hardware, straps and stuff. See the FAQs for vinyl, PVC and pleather care above.

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Q: I have seen Hilary's Vanity at clubs and events in the past, but the merchandise on the website is different than what I've seen in person. Why?
Not all of our products are on-line. If you have seen something you liked at our club and event booth that is not on our website, please feel free to contact us. If we have it in stock, we can arrange for immediate delivery. If it is currently out of stock we will be happy to order it for you (subject to product availability and delivery).

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Q: Can I ship to a Post Office Box?
No. We use United Parcel to ship in the Continental US and they will not deliver to PO boxes.

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Q: Do you ship overseas?
Yes, we ship world-wide. Please see our Shipping Policies page for more detailed information on delivery times and prices. Please be aware shipping costs and times are higher outside the Continental US.

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Q: Are my on-line purchases from Hilary's Vanity charged Sales Tax?
Hilary's Vanity LLC is located in the State of California. Sales tax is calculated according to the state and county tax laws to which the order is being shipped within that state. At this time orders shipped outside the state of California are not taxed. This is subject to applicable laws, so it may change in the future.

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Q: Can I backorder an item that is currently unavailable?
Yes, if an item you order is on backorder, please allow 2 weeks to 3 months for the item to come in. In the event of a backorder, you will be given the choice of choosing another item, waiting for the item to come in, or store credit (if you have placed the order and the payment transaction has been completed). If you want to know the status of your backorder at any time, please email us. Include the item name, description and order number. We will let you know when it's coming back in! WE DO NOT PROVIDE REFUNDS IN THE EVENT OF A BACKORDER.

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Q: Is my privacy protected in doing business with you?
Any and all the information collected on this site will be kept strictly confidential and not used in any way other than by Hilary's Vanity in the normal pursuit of its business practices. We do not furnish or sell our customer list to any outside companies or use any commercial mailing list processors. We do not require any information from customers other than what is necessary to complete our business transaction in a legal and secure manner. If you detect a failure in our system or have a suggestion for improving it, please contact us immediately.

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Q: I forgot my password. What should I do?
If you have forgotten your password, click on the Membership area. You will be able to enter your email address and receive a password reminder. If you've forgotten your username or still cannot remember your password, click here and enter your registered email address into the "Forget Username Or Password?" form field. We will send you an email with your username and password.

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Q: How are E- Gift Cards delivered?
E-Gift Cards are delivered via email only, usually within 24 hours after your order has been placed Purchasers are responsible for providing an accurate and deliverable email address.

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Q: How do I know what size to order ?
Please remember that the sizes CAN and DO vary depending on the style, fabric, and overall look of the item and the way it is meant to fit. The best thing to do is to go with your largest measurement in accordance with the charts. You can get it taken in, but you can�t let it out How to Measure: Remember to keep the measuring tape comfortably loose. Then use our charts to find the right size. If you have any questions about size when you are ordering a specific item, you can reach us by emailing hilary@hilarysvanity.com for more information. CHEST Measure around your body, under your arms and over the fullest part of your bust / chest. WAIST Hold measuring tape at your natural waist line. For a loose fit, add 2 - 4 inches to waist size, this will allow you to wear the clothing closer to your hips.. HIP Measure around the fullest part of your body, placing the tape about midway between your crotch and bellybutton.

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Can orders be palced by telephone?
yes! Please call us at: �� (818) 257- 8097

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